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Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Voltra complies with Australian Consumer Law. Our products come with consumer guarantees that cannot be excluded. If an item is faulty, damaged, unsafe, or not as described, you are entitled to a repair, replacement, or refund, depending on the issue. Voltra will cover return shipping costs for faulty or incorrect items. Change-of-mind returns may be accepted within a specified timeframe, provided the item is unused, in original packaging, and accompanied by proof of purchase. Change-of-mind returns are not required under law and may incur return shipping fees.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.
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